eSewa Job Vacancy 2080 | eSewa Nepal

Career opportunities with eSewa Nepal.

Last Date to Apply: 2080 Shrawan

HOW TO APPLY

• We are always keen to meet energetic and talented professionals who would like to join our team. To apply, please mail your updated cv at career@esewa.com.np also include Subject line as “Applying for [desired position]”.

Post : Market Team and Field Agent

No. of opening: 200

Job Type: Full time

Location: All Provinces and Regions

Province-1 (27), Province-2 (28), Province-3 (Kathmandu) (35), Province-3 (Chitwan) (16), Province-4 (26), Province-5 (41), Province-6 (10), and Province-7 (17)

Salary: As per company policy

Job Description:

• Proactively visit merchants in the designated area to introduce and promote Fonepay QR Services.
• Identify and approach potential merchants who are interested in adopting Fonepay QR Services.
• Clearly communicate the benefits and advantages of using Fonepay QR for seamless transactions and improved customer experience.
• Gather and verify merchant information, including business details, contact information, and other required details to ensure accurate enrollment on the eSewa platform
• Ensure all required documentation is complete and in compliance with regulatory requirements.
• Coordinate with the eSewa team to arrange the delivery of QR standees at the premises of onboard merchants.
• Ensure proper placement and visibility of the QR standees to maximize customer engagement and usage
• Ensure consistent and accurate communication of key features benefits, and value propositions of Fonepay QR services during merchant interactions.

Job Specification:

• Plus 2 completed
• Product knowledge
• Communication Skills
• Time Management

Post : Customer Service Representatives

No. of opening: 30

Domain: Call Support and KYC

Location: Pulchowk, Lalitpur

Salary: As per company policy

Job Description:

• Maintain Call ratio (Answered/Unanswered ratio according to the SLA-Report on monthly
• Maintain Ticket raised status (Open/ Closed) according to the SLA
• Call Quality evaluation ratio be greater than 80%
• Build sustainable relationship with customer with proper communication
• Follow telephone and email etiquettes for standardization
• Participation in Weekly/Monthly Session meeting
• Handle complaints and provide appropriate solution and alternatives
• Follow up to ensure resolutions
• Keep one self regularly updated on latest update

Job Specification:

• +2 passed
• Freshers are encouraged to apply
• Good communication skills