Nepal Telecom Assistant Level 4 Syllabus

Nepal Telecom assistant ( Sahayak ) Level 4 Syllabus.

Nepal Telecom Level 4 Assistant syllabus is divided into two steps. First step is written examination in which two paper is asked in exam. The first paper is multiple choice question where questions are asked form general knowledge ( GK ) and intellectual questions ( IQ ). Second Paper is subjective paper where total 16 questions are asked. Among 16 questions, 12 question are short answer questions and 4 questions are long questions. Only 45 minute time is given to complete 50 questions in first paper exam. Time for subjective exam is only 2 hour and 30 minutes.

Exam language can be Nepali or English or both.

First Paper : general knowledge and intellectual questions

general knowledge ( 50 marks ) :

1. world geography – continent, oceans, pole, time, distance, volcano, lakes, glacier, ponds, climate, etc.
2. Nepal`s geography : climate, lifestyles, etc.
3. Nepal`s natural resources
4. History of Nepal form ancient period to till date
5. Nepalese society traditions, rituals, arts, culture, casts and languages.
6. Political division of Nepal
7. Constitution of Nepal ( Bhaag 1 and 3 )
8. sustainable development, environment, bio-diversity, climate change, pollution, population, urbanization, migration, health and
   nutrition.
9. major inventions of scientists.
10. United Nations Organization, SAARC, ASEAN, European Union
11. National and International Current Affairs.

Organizational Knowledge ( 10 marks )

General Intellectual Questions ( 20×2=40 )

1. verbal
2. non verbal

Paper II ( second paper ) : service related

1. Office Management, Economic and Account related ( 40 marks )
   • Registration
   • Dispatch
   • Tippani
   • Report writing
   • record management
   • Filing
   • Indexing
   • important of computer in office management
   • meting management and minuting
   • types of account and debit and credit rules
   • bank reconciliation statement
   • auditing and its types
2. organizational knowledge ( 40 marks )
   • company act
   • and many more act related Nepal Telecom
3. Public Management

• introduction and objective of public management
• introduction of organization
• public charter : introduction, objective and its importance

1. Market Management :

• introduction to market and marketing
• essential features of a market
• classification of market
• customer service
• public relation skills
• market analysis
• market investigation

1. applied mathematics

• fraction and decimal
• simple interest and compound interest
• profit and loss
• percentage
• ratio and proportion
• average, mean and median
• unitary method